The Sync status in the Desktop App controls when users can engage with audio playback in the PWA. It should be carefully managed, as changes take effect in real-time.
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Inactive sync status
When the sync status is Inactive, users see a custom Inactive message prompting them to wait until the event is ready to start.
Pre-Event Preparation: Use this mode as the "holding bay" before you are ready to go live. It ensures users are connected to the PWA but cannot start the audio prematurely.
Communication Tool: Configure the Inactive message in the Console to provide real-time updates, such as notifying the audience of a short delay due to weather or technical checks.
Closing the Loop: Once your show is complete, return the status to Inactive. This gracefully directs users back to the Landing screen and prevents further audio triggers.
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Real-time updates to the Inactive Message
The Inactive Message is unique because it can be updated in real-time. This allows you to communicate urgent informationāsuch as show delays or schedule changesāwithout requiring visitors to refresh their browsers.
Step 1: Update in the Console
Update your text in the Inactive Message field and click Publish.
Step 2: Sync the Desktop App
Use the Desktop App to manage the update.
After approximately 10 seconds, an orange warning symbol will appear at the bottom with the message: "Changes have been made in the Console."
Click Update.
The new message will appear automatically in the PWA (Progressive Web App).
Active sync status
When synchronization is active, users see the Start listening button on the PWA. Once they select this, audio playback begins according to the timecode and sync triggers configured in the Console.
Timing is Everything: Activate only when you are truly ready for the audience to begin their experience. Activating too early can lead to confusion if the live audio isnāt synchronized with their device.
The Preview Phase: Use the Active status in the Preview environment first. This allows you to verify all sync messages and configurations before switching the status to Live.
If you run into any issues, please check out our Troubleshooting Guide for details on steps you can take to resolve problems that may arise along with when and how to reach out for additional help.
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You're all set! Contact Customer Success if you have any further questions.