Using the Event Sync Desktop App

Ensure your PC or Mac is connected to the internet. The Desktop App requires at least a 4G mobile dongle for a stable connection to communicate with your audience’s devices to manage synchronization.
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Access the Event Sync Desktop App via the link in the Console dashboard.
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Choose the version that matches your operating system (Windows or macOS).
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If you've used Event Sync before, check you have the latest Desktop App version installed.
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Follow the on-screen instructions to install the app on your PC or Mac.

Start the Desktop App
Log in using the credentials provided by Pladia.
Manual mode requires no special hardware or setup. Simply ensure that a team member is available to manage audio playback using the Desktop App.
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Check your Connection status indicators
The Connection status indicators on the Desktop App display the health of the three components required for Event Sync to operate correctly: all need to show green ticks for your event to work. Click here for troubleshooting guidelines.
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Select your Preview or Live environment
Click here to read more about testing your event in Preview mode.
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Select the relevant playlist
You will see the sync method and number of tracks listed under the playlist title. To make any changes, return to your Event Sync Console and re-publish.
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Activate your sync status
When synchronization is Active, users see the Start listening button on the PWA Landing page. Once they select this, they will see a Listening page. Once audio is triggered, they can click play to listen. Read more about managing your sync status.
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Triggered and playing audio will be listed on the right-hand side of the Desktop App, creating an event log for visibility.
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Complete the show
Once your show is complete, return the status to Inactive. This directs users back to the Landing screen and prevents further audio triggers.