Overview
Empower's powerful search feature ensures that your visitors can find exactly what they need within your Venue, even when they aren't sure of the exact terminology. Pladia handles the heavy lifting by using natural language processing and lexical enhancements to bridge the gap between visitor intent and your curated content.
How it works
While Pladia automatically optimizes how visitors find your content, you can leverage these system behaviors to enhance the user journey:
Lexical Intelligence: Pladia now automatically handles word variations (e.g., "walking" matches "walk") and common misspellings, so you can focus on high-quality descriptions rather than worrying about exact keyword matches.
Automated Synonyms: The system natively recognizes common synonyms, such as "bathroom" for "toilets." This allows you to write naturally for your brand while Pladia ensures visitors find what they need.
Search Logic: The search matches from the start of words (e.g., "ent" matches "entrance" but not "content"), so results remain relevant and clutter-free for the visitor.
Searchable Fields: To ensure your content is discoverable, focus your primary keywords within the Title, Subtitle, and Wall ID fields.
Exclusions: Keep in mind that information stored in Properties or Content Blocks is not indexed for search results. Ensure critical identifiers are placed in the searchable fields mentioned above.
You're all set! Contact Customer Success if you have any further questions.