The Event Sync Desktop App allows you to test your setup before an event to ensure everything functions correctly.
Preview and Live environments
The Preview and Live environments each have a unique URL, which can be found in the Console. Only share your Live App URL and QR Code with your audience; the Preview App is for internal testing only.
Switching between environments in the Select mode drop-down menu in the Desktop App determines which environment responds to your sync status and initiates audio playback.
Preview App
Use this mode to test your PWA setup and configuration. Only individuals with the Preview App URL can access and test content in this environment.
Content is pushed to the Preview App when you Save changes in the Console.
Live App
The Live App is public-facing and accessible to your audience. Ensure all configurations are thoroughly tested in Preview before switching to Live.
Content is pushed to the Live App when you Publish changes in the Console. Only publish once content is finalized and approved.
Managing the sync status
The Sync status in the Desktop App controls when users can engage with audio playback in the PWA. It should be carefully managed, as changes take effect in real-time.
Active sync status
When synchronization is active, users see the “Start listening” button on the PWA. Once clicked, audio playback begins according to the timecode and sync triggers configured in the Console.
Activate only when you’re ready for the audience to begin listening. Activating too early can lead to confusion if the audio isn’t ready.
Use the Active status in the Preview app environment to verify all sync messages and configurations before switching to the Live environment.
Inactive sync status
The “Start listening” button is unavailable. Users see a custom Inactive message prompting them to wait until the event is ready to start.
Use this mode before you are ready to go live with your audio playback.
Configure the Inactive message in the Event Sync Console to provide updates, such as if there’s a short delay due to weather.
Congratulations, you have successfully configured your Pladia Event Sync Console, Desktop App, and PWA.
If you run into any issues, please check out our Troubleshooting Guide for details on steps you can take to resolve problems that may arise along with when and how to reach out for additional help.
Should you have any other questions or require further assistance during the setup process, the Pladia Customer Success team is ready to provide the support you need. We are committed to ensuring your event runs smoothly and efficiently.