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Create and Manage Tours

Design guided, multi-stop tours with maps, audio, and curated audio content.

Gabrielle Fanning avatar
Written by Gabrielle Fanning
Updated over a week ago

Overview

The Tours feature enables you to create interactive, step-by-step journeys for your visitors within your Venue. The easy authoring process automatically builds a map for the journey as you add stops and location pins, ensuring your visitors always know where to go next.

To make the experience more engaging and inclusive we recommend audio for each stop, creating a narrated tour of your collection.
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You can promote discovery by featuring Tours on your PWA landing page. Your Tour Stops can be created using existing Objects or Spaces, or you can create entirely new items specific to that journey.

Create a Tour

  1. Navigate to Tours.
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  2. Select Create Tour.
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  3. Enter a Tour Name. This is a required field and is the public-facing name visitors will see in the PWA.
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  4. Add your tour content by selecting Manage Content. This opens the editor where you can add text, images, buttons, and video blocks.
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  5. To show a numbered map of your stops in the PWA, ensure the map section is enabled. If you prefer a list-only view, select Hide map section.
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  6. Once you're happy with your changes, select Save.

Note: You can now accept payment for Tours using a Stripe account. For more information on setting up paid tours, please refer to our guide on Stripe integration.

Add Tour Stops

Tour Stops can reference existing Objects, and Spaces or be new items.

  1. Click Add Stop.
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  2. Select which type of Stop you will make. Stops that reference an existing Space or Object will inherit the Content from that item.
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  3. A Stop Details panel will open on the right-hand side. If your stop references an Object or Space, you will see the inherited content here. Edit this or add new content.
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  4. You can override the inherited content in the Tour without impacting how that Object or Space shows in the rest of the PWA.
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  5. Set a Location for your Tour Stop (optional). Placing a location pin ensures the stop appears on the autogenerated map.
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  6. The location will be inherited if referencing an existing Space or Object which you can Remove, or Edit.
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  7. Review your Stop list, selecting the drag bar to rearrange their order.

Linking to and from Tour Stops:

  • Visitors can click through from tour stops to the linked Object or Space for a deeper dive into the content.

  • Any Object or Space included in a Tour will show a Featured In section that links to that Tour.

Feature Your Tour

To feature your Tour on the PWA Landing screen:

  1. In the Tour Details screen, add a Tour Summary to show on the PWA Landing screen.
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  2. Navigate to App Settings in your Console and open the Featured Tours tab.
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  3. Add your Tour(s) and drag the items to rearrange their order.

Confirm Your Changes

After you've created or edited your Tour, complete the release process to make the content visible to visitors.

  1. Publish your Tour (select Publish) in the Console to make it ready to release.

  2. Release to Public from the Releases page in the Console.
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You're all set! Contact Customer Success if you have any further questions.

Related Articles
Manage Audio
The Tours Visitor Experience
Manage Paid Tours in Stripe
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