Digital Labels work across a wide range of screen sizes and orientations. Choosing the right size helps ensure the display fits comfortably within your gallery, supports the visitor experience, and remains accessible to everyone who engages with it.
Choosing the right screen size
Screen size
Digital Labels are designed to work across a wide range of screen sizes and orientations. The interface is currently optimised for several common tablet resolutions, including:
601 × 962
768 × 1024
800 × 1280
820 × 11801024 × 1366.
Devices outside these dimensions are still supported, and the layout will generally adapt well, but we recommend testing to ensure the design and performance meet your expectations.
Single user versus group behaviour
Screens larger than 22 inches often encourage groups of visitors to gather and try to use the display together. Because Digital Labels support single touch interaction, this can create confusion and block sightlines for others.
Choosing screens 22 inches or smaller helps set the right expectation. Visitors naturally understand that the display is intended for individual use, and interactions remain focused and manageable.
Readability
Digital Labels are designed to maintain consistent text and interface sizing across the most common tablet dimensions. A larger screen does not increase text size, and a smaller screen does not reduce legibility within the supported range.
Since readability stays consistent, screen size should be selected based on your gallery layout and the experience you want visitors to have, not as a way to change how large or small the text appears.
Visitor comfort and dwell time
Visitors should be able to engage with the label at a natural distance. A very small screen may require visitors to lean in closely, while an overly large screen can feel overwhelming when viewed up close.
During installation, test the screen size and mounting height with real visitors or staff members. (Providers are often willing to provide a sample for testing).
The ideal setup supports relaxed reading without bending, stretching, or stepping back repeatedly.
Positioning and Accessibility
Glare and lighting
Natural light, overhead lighting, and reflective surfaces can all create glare that affects readability. Larger screens reflect more light, so positioning becomes more important.
Check the display under actual gallery lighting and adjust the angle or placement if reflections make the content difficult to see.
Accessibility
Screens must be easy to reach and read for visitors of all heights and mobility needs. Mounting height and viewing angle play a significant role in creating an inclusive experience.
Before committing to a location, check sightlines and reach ranges to ensure the label is accessible to everyone.
Sound bleed and audio use
If your Digital Label includes audio, consider the acoustic environment. Loud galleries may drown out the sound, while very quiet spaces may amplify it more than intended. Multiple Digital Labels positioned close together can also create competing sound that distracts from the experience.
If the space is not suitable for on-device audio, you can use noisy mode to disable audio and video on that device.
If you also use Empower, visitors will be prompted to scan the QR code to listen through their own device. You may wish to remind visitors to bring headphones in your pre visit materials when audio is important.
Avoiding congestion in busy galleries
Popular collections often draw crowds, and a fixed kiosk can influence the natural flow of visitors through the space. A single Digital Label may become a bottleneck if several people want to read it at once.
Installing multiple labels in high traffic areas helps distribute demand, and they can all link back to the same device in the Console to keep management simple and the experience consistent.