Overview
Think of My Visit as a dynamic "Favorites" list and a visit history rolled into one. It simplifies the visitor experience by ensuring they don’t have to go hunting for that one specific Object or Space they loved—it’s all stored in one central location within the PWA.
How Items Are Added
There are two primary ways an item appears in a visitor’s My Visit tab:
Manual Selection: While viewing the details of an Object or Space, visitors can select Add to My Visit. This is perfect for pre-planning a route or marking must-see highlights.
Automatic Tracking: To make things even easier, if a visitor plays the audio for any Space or Object, that item is automatically added to their My Visit tab. This ensures that their "recently heard" items are always accessible.
 |
 |
Session Information
A common question is how long this data stays on a visitor's device.
Pladia does not remotely clear session information. Instead, the data is only cleared based on the specific phone or browser settings of the individual user. This means that if a visitor returns to your Venue a week later, their saved items will likely still be there, provided they haven't cleared their browser cache or private data.
Tracking Engagement in the Console
Pladia customers can see exactly how visitors are engaging with your content through Console Analytics. Within the analytics dashboard, you will find specific graphs that track:
Objects saved to My Visit.
Spaces saved to My Visit.
This data is incredibly valuable for understanding which parts of your Venue are resonating most with your audience and which items are being "bookmarked" for deeper engagement.
Settings
Visitors can select the Settings icon in the My Visit tab to set/change their preferences.
Audio Settings
Visitors can set or change their audio playback method here, choosing between headphones, phone to ear, or transcript only.
Language Settings
If you have multiple languages enabled in your Venue environment, visitors can select their preferred language here, and the PWA will instantly update to show all translated content.
You're all set! Contact Customer Success if you have any further questions.